Pride in one's work and utmost care for the customer experience
The concept of "Ordinary Mastery" is thought-provoking. It underscores the idea that we all have the potential to turn our everyday actions and professions into something remarkable by infusing them with care and dedication. Reminding us to seek beauty and artistry in the everyday.
Thank you for this video. Taking care of my boots has been on the to do list for about four years...one of the ultimate procrastination tasks. Now I understand why. I had no idea how to care for my boots and no materials to do it. Now I know the next step to take: find someone to shine my boots.